VALENTINE'S DAY SALE - SAVE UP TO 20% | FREE SHIPPING ON ORDERS $100+

FAQ

PULL UP KING™️ PROFESSIONAL TRAINING BAND

What is the main difference between the green and the red?

It all comes down to your personal preference! Both bands can support the same amount of weight. The red has a more comfortable base providing balance for those who are looking for the best pull up experience.

How much weight does it hold?

Pull Up King™️ is strong enough to support up to 400 pounds for the most intense workouts.

Is this good for someone who can't even do one pull up/chin up?

Yes, The pull-up king will help you with your workout even if you're a beginner.

Is it adjustable in height?

Yes, the side straps are fully adjustable as per the level of your height.

GENERAL QUESTIONS

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order here.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please contact us.

Where do you ship?

We currently ship in the United States and worldwide. For more information on shipping, please view our Shipping & Returns policy.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented in our Shipping & Returns policy.

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 20 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please contact us for more information on how to proceed.

PAYMENT

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support USD for charging our customers in their local currencies.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

RETURNS

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 20 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact us for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Didn't find your answer?

Get in Touch
FREE SHIPPING WORLDWIDE

Fast worldwide tracked shipping in 5-7 business days. (*Does not include 1-3 days processing time)

30 DAY MONEY BACK GUARANTEE

Not happy? You have 30 days to think back on your purchase and get a refund!

CUSTOMER SATISFACTION GUARANTEE

Feel free to contact us at anytime. We are always happy to help.

100% SAFE & SECURE CHECKOUT

We provides a safe and secure shopping cart for all of our customers. The security of your personal information is our highest priority.

Get 10% off!