FAQ

It all comes down to your personal preference! Both bands can support the same amount of weight. The red has a more comfortable base providing balance for those who are looking for the best pull up experience.

Pull Up King™️ is strong enough to support up to 400 pounds for the most intense workouts.

Yes, The pull-up king will help you with your workout even if you're a beginner.

Yes, the side straps are fully adjustable as per the level of your height.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order here.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please contact us.

We currently ship in the United States and worldwide. For more information on shipping, please view our Shipping & Returns policy.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented in our Shipping & Returns policy.

We currently don't have any physical stores under our brand name.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 20 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please contact us for more information on how to proceed.

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

We currently only support USD for charging our customers in their local currencies.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 20 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact us for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse.